Privacy Policy

Introduction

At Dova AI, we take your privacy seriously. This Privacy Policy describes how Dova AI ("Dova AI," "we," "us," or "our") collects, uses, stores, and discloses your personal information when you use our AI-powered video generation platform and services (the "Service").

By using our Service, you acknowledge that you accept the practices and policies outlined in this Privacy Policy, and you consent to our collection, use, and disclosure of your information as described herein.

This Privacy Policy is part of and should be read together with our Terms of Service. Any terms not defined in this Privacy Policy have the meanings given in our Terms of Service.

Information We Collect

Personal Information

We may collect the following categories of personal information:

Account and Profile Information

• Name, email address, username, and password
• Profile picture and preferences
• Company name and professional title (if provided)
• Billing and payment information
• Phone number (if provided)

Usage and Analytics Data

• How you interact with our Service
• Features used and frequency of use
• Time spent on different pages or features
• Click patterns and navigation paths
• Error logs and performance data

Device and Technical Information

• IP address and general location information
• Device type, operating system, and browser information
• Screen resolution and device specifications
• Unique device identifiers
• Network and connection information

Content and Media Data

• Videos, images, audio, and text you upload or create
• Prompts and instructions you provide to our AI
• Generated content and outputs
• Metadata associated with your content
• Voice data and facial characteristics (when using AI features that require them)

Communication Data

• Messages you send us through support channels
• Survey responses and feedback
• Communications related to your account

Payment Information

• Credit card details and billing information (processed securely through third-party payment processors such as Apple and Stripe)
• Transaction history and purchase records

Automatically Collected Information

Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags, and similar tracking technologies to:

• Remember your preferences and settings
• Authenticate your account and maintain security
• Analyze usage patterns and improve our Service
• Provide personalized experiences
• Measure the effectiveness of our communications

Log Data

Our servers automatically record information when you use our Service, including:

• Access times and dates
• Pages viewed and actions taken
• Referrer URLs and exit pages
• Browser type and language settings

Information from Third Parties

We may receive information about you from:

• Social Media Platforms: When you connect your social media accounts (Google, Facebook, etc.)
• Payment Processors: Transaction and billing information from our payment partners
• Analytics Providers: Usage statistics and performance metrics
• Customer Referrals: Contact information when others invite you to use our Service

How We Use Your Information

Service Delivery and Operations

• Provide and maintain our Service: Account management, authentication, and core functionality
• Process transactions: Handle payments, subscriptions, and billing
• Personalize your experience: Remember preferences and customize content
• Generate AI content: Process your inputs to create videos and other media
• Provide customer support: Respond to inquiries and resolve issues

AI Model Training and Improvement

• Train our AI models: Use your content and interactions to improve our AI algorithms
• Enhance Service quality: Analyze usage patterns to optimize performance and features
• Develop new features: Research and create new AI capabilities
• Quality assurance: Monitor and improve the accuracy of our AI outputs

Important: We use your content and usage data to train and improve our AI models. This helps us provide better results for all users. If you prefer not to have your content used for training purposes, please contact us at support@dovaai.app

Communication and Marketing

• Service communications: Send account-related notifications and updates
• Marketing communications: Share news, features, and promotional content (with your consent)
• Survey and research: Gather feedback to improve our Service

Legal and Security

• Comply with legal obligations: Respond to legal requests and enforce our Terms
• Protect our Service: Detect and prevent fraud, abuse, and security threats
• Resolve disputes: Handle conflicts and enforce our agreements

How We Share Your Information

Service Providers

We share information with trusted third-party providers who help us operate our Service:

• Cloud hosting providers: Store and process data securely
• Payment processors: Handle transactions (e.g., Apple, Stripe)
• Analytics services: Understand usage patterns (e.g., Google Analytics)
• Customer support tools: Provide efficient support services
• Security services: Protect against threats and fraud

AI Training Partners

We may share anonymized and aggregated data with AI research partners to advance the field of artificial intelligence, but such data will not identify you personally.

Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal process or government requests
• Enforce our Terms of Service or other agreements
• Protect the rights, property, or safety of Dova AI, our users, or others
• Detect, prevent, or address fraud or security issues

Business Transfers

If we undergo a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same privacy protections.

With Your Consent

We may share your information for other purposes with your explicit consent.

Data Retention

We retain your personal information for as long as necessary to provide our Service and fulfill the purposes outlined in this Privacy Policy:

• Account information: Retained while your account is active and for 12 months after deletion
• Generated content: Stored according to your subscription plan and account settings
• Payment data: Retained as required for accounting and legal purposes (typically 7 years)
• Usage analytics: May be retained indefinitely in aggregated, anonymized form
• AI training data: May be retained indefinitely to improve our models (anonymized)

You can request deletion of your personal information at any time, subject to legal and operational requirements.

Data Security

We implement comprehensive security measures to protect your information:

Technical Safeguards

• Encryption: All data transmitted to and from our Service is encrypted using SSL/TLS
• Secure storage: Data is encrypted at rest using industry-standard encryption
• Access controls: Strict authentication and authorization protocols
• Network security: Firewalls, intrusion detection, and monitoring systems

Operational Security

• Employee training: Regular privacy and security training for all staff
• Limited access: Personal information access is restricted to authorized personnel only
• Regular audits: Periodic security assessments and vulnerability testing
• Incident response: Established procedures for detecting and responding to security events

While we implement strong security measures, no system is completely secure. We cannot guarantee absolute security but will notify you of any significant data breaches as required by law.

Your Privacy Rights

Account Management

• Access your information: View and download your personal data
• Update your information: Modify your account and profile details
• Delete your account: Remove your account and associated data

Communication Preferences

• Marketing opt-out: Unsubscribe from promotional emails
• Notification settings: Control service-related communications
• Cookie preferences: Manage tracking and analytics cookies

Data Rights (Subject to Applicable Law)

• Right to access: Request copies of your personal information
• Right to rectification: Correct inaccurate information
• Right to erasure: Request deletion of your personal information
• Right to portability: Receive your data in a machine-readable format
• Right to restrict processing: Limit how we use your information
• Right to object: Opt out of certain processing activities

How to Exercise Your Rights

To exercise any of these rights, contact us at:

• Email: support@dovaai.app
• Support: Through your account settings or our customer support system

We will respond to your request within 30 days (or as required by applicable law).

International Data Transfers

Our Service operates globally, and your information may be transferred to and processed in countries other than your own, including the United States. These countries may have different data protection laws than your jurisdiction.

Children's Privacy

Our Service is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If we learn that we have collected information from a child under 16, we will delete it promptly.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us at support@dovaai.app

State-Specific Privacy Rights

California Residents (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act:

• Right to know: What personal information we collect, use, and disclose
• Right to delete: Request deletion of your personal information
• Right to correct: Fix inaccurate personal information
• Right to opt-out: Opt out of the sale or sharing of personal information
• Right to non-discrimination: Equal treatment regardless of privacy choices

Note: We do not sell personal information and have not done so in the past 12 months.

Other State Rights

Residents of Colorado, Connecticut, Utah, and Virginia may have similar rights under their respective state privacy laws. Contact us to learn more about your specific rights.

Cookies and Tracking

Types of Cookies We Use

Essential Cookies

Required for basic Service functionality:

• User authentication and session management
• Security and fraud prevention
• Load balancing and performance optimization

Analytics Cookies

Help us understand how you use our Service:

• Usage statistics and behavior analysis
• Performance monitoring and optimization
• Error tracking and debugging

Preference Cookies

Remember your choices and settings:

• Language and region preferences
• Interface customization
• Feature settings and configurations

Marketing Cookies

Support our marketing and advertising efforts:

• Conversion tracking and attribution
• Personalized content delivery
• Marketing campaign effectiveness

Managing Cookies

You can control cookies through:

• Browser settings: Most browsers allow you to reject or manage cookies
• Opt-out tools: Industry-provided opt-out mechanisms

Note that disabling cookies may affect Service functionality.

Third-Party Services

Our Service integrates with various third-party platforms and services. These third parties have their own privacy policies and practices:

• Payment processors: Apple, Stripe
• Analytics providers: Google Analytics
• Cloud services: AWS, Google Cloud Platform, Others
• Social media platforms: Google, Instagram, Twitter, TikTok
• Customer support: Customer.io

We encourage you to review the privacy policies of these third parties.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• Changes in our practices or Service features
• Legal or regulatory requirements
• Industry best practices and standards

When we make material changes, we will:

• Post the updated policy on our website
• Notify you via email (if you have provided one)
• Provide notice through our Service

Your continued use of the Service after changes become effective constitutes acceptance of the updated Privacy Policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Privacy Team

• Email Support: support@dovaai.app
• Data Protection Officer: support@dovaai.app

We are committed to resolving privacy concerns promptly and transparently.

This Privacy Policy was last updated on 15th July, 2025. Please review it regularly to stay informed about how we protect your privacy.